SUPPORT
Complaints and support
Tell OTTERS about a booking problem, a safety concern, payment issue or complaint involving an operator.
How to contact us
Email support@roadotters.com or telephone 07928 983330. Include your booking reference, a description, dates and any supporting evidence. Avoid sending sensitive medical or payment card data.
What happens next
We will acknowledge your complaint, review booking and message records and contact the provider where relevant. The team will explain proposed next steps and provide updates if further investigation is required. Serious safety or fraud concerns receive priority review.
Vehicle damage and missing property
Report any damage or missing property as soon as practical. Keep photographs, job records and supporting documents. OTTERS will preserve available booking evidence and refer the claim to the relevant operator or insurer as appropriate. The provider is responsible for its physical recovery work subject to applicable law.
Your legal rights
Nothing in these policies limits statutory consumer rights. If a dispute cannot be resolved, you retain access to appropriate independent advice, courts and relevant authorities.