ROADSIDE ASSISTANCE
Battery assistance
Request roadside help for a flat battery or a vehicle that will not start.
How battery assistance works
Describe the symptoms, vehicle type and location. Depending on operator capability, an approved provider might offer a safe jump start, battery checks or a recovery quote. Repairs and new batteries require a separately agreed scope and price.
UK-wide requests
OTTERS accepts enquiries from across England, Scotland, Wales and Northern Ireland. Availability depends on participating operators, travel distance, vehicle requirements and their acceptance. Submitting a request does not guarantee cover.
Price and booking
Any future operator quote will identify the total payable before you confirm payment. Do not assume a fixed nationwide rate. Mileage, location, service complexity and access affect the quote.
OTTERS is accepting assistance requests for review. Submitting details does not confirm an operator, journey, price or dispatch. Do not wait for the website in an emergency. Call 999 or 112 if there is immediate danger.
Battery assistance: common questions
What information is needed to request a quote?
Provide the vehicle location, vehicle type, registration, condition and destination where relevant. OTTERS contacts independent operators and confirms prices and ETAs for the specific job.
When will a recovery operator be dispatched?
Dispatch follows acceptance of an available operator’s offer and confirmation of the full payment. Submitting your request alone does not dispatch an operator.