ROADSIDE ASSISTANCE
Vehicle lockout assistance
Request help when keys are locked inside a vehicle and you cannot gain access.
Ownership and access checks
Operators need evidence of lawful permission to open the vehicle. Non-destructive access depends on the vehicle and provider equipment. If a child or person is at immediate risk, contact emergency services directly.
UK-wide requests
OTTERS accepts enquiries from across England, Scotland, Wales and Northern Ireland. Availability depends on participating operators, travel distance, vehicle requirements and their acceptance. Submitting a request does not guarantee cover.
Price and booking
Any future operator quote will identify the total payable before you confirm payment. Do not assume a fixed nationwide rate. Mileage, location, service complexity and access affect the quote.
OTTERS is accepting assistance requests for review. Submitting details does not confirm an operator, journey, price or dispatch. Do not wait for the website in an emergency. Call 999 or 112 if there is immediate danger.
Vehicle lockout: common questions
What information is needed to request a quote?
Provide the vehicle location, vehicle type, registration, condition and destination where relevant. OTTERS contacts independent operators and confirms prices and ETAs for the specific job.
When will a recovery operator be dispatched?
Dispatch follows acceptance of an available operator’s offer and confirmation of the full payment. Submitting your request alone does not dispatch an operator.